Good supportive supervision is key component to CBFP programs as it improves the overall quality of FP services as well as supports the retention and motivation of CBFP staff (e.g., CHWs, Drug Shop Operators). Supervision is not only used to assess project performance but also as an opportunity to build CBFP provider skills, address barriers to program success, and brainstorm solutions. Effective supervision facilitates continual improvement of processes and results to achieve program goals.
Programs should also include a plan for regular refresher training of CBFP service providers and on-the-job training as part of regular supervision. A supervisor’s task is to help a service provider do their work correctly and effectively by: (1) reviewing reports and record keeping; (2) observing the CBFP counseling skills; (3) giving immediate, tactful feedback to correct errors in information or approach, to praise what the provider did well, and to suggest areas for improvement; and (4) mentoring and encouraging the CBFP service provider, by carrying out activities with her or him and demonstrating the desired practice.
This section of the CBFP Toolkit includes resources to help CBFP programs supervise and support CBFP service providers in order to improve their performance and job satisfaction.