Quality Improvement

High-quality integrated services require supportive supervision and continual quality improvement efforts. Before integrating FP and HIV services, facility and program managers should assess and strengthen supervisors’ skills so they can effectively supervise service delivery and address providers’ concerns. As new services are introduced, managers should update supervisory protocols, monitoring forms, job descriptions, and checklists. The tools in this section of the Toolkit can help identify areas for improvement and ensure that the needs of clients, providers, and staff are being met.