The Business Case for Knowledge Management
This journal article presents guidelines to help knowledge champions justify a knowledge management program. The authors argue that to make a convincing justification, it is necessary to clearly identify all the options available and the risks associated with each choice. A KM strategy must be clearly aligned with an organization's business strategy and goals. Clearly delineating the expected benefits of each aspect of the initiative can strengthen the argument. The authors also discuss in detail why KM initiatives are important.