Estimating Return on Investment (ROI) for Knowledge Management (KM) Initiatives: An Information Technology (IT) Perspective
If you are trying to come up with an estimate of the actual return on investment in KM, this paper may be helpful to you. It presentes a methodology for estimating ROI from an IT (information technology) perspective because investment in technology is often central to the justification, purchase, and implementation of a variety of KM tools. The authors propose a mix of traditional and non-traditional methods. The paper looks at a variety of valuation models that could be useful in estimating ROI of a KM initiative. These include the intellectual capital model, the Skandia Navigator, the Balanced Scorecard model, the Intengible Assets Monitor and the Knowledge-centric Organization model used by the US Navy.