Our take on ‘how to talk about Knowledge Management’

The way we talk about knowledge affects what we do about it. Many KM efforts get bogged down because people have a different understanding of KM. This paper aims to help you get past the point of debating what it is, so you can focus on what to do. We have been involved in KM for many years, and throughout the paper we provide ideas based on our experiences, mixed with references to the people and documents that have influenced our thinking.