Client-Provider Interaction: Key to Successful Family Planning (Global Health Technical Briefs)
This brief focuses on the following points:
- Tailor interaction to the individual. Clients fall into four categories with different needs:
- New clients who know what method they want,
- New clients who need help choosing a method,
- Satisfied method users returning for supplies or routine follow-up,
- Clients returning with problems or concerns.
- It takes two. Both the client and the provider need to communicate effectively.
- Providers should listen actively, assess and meet clients' needs for information and support, respect their decisions, and facilitate method use.
- Clients should participate actively in a dynamic interaction, providing essential information, asking questions, expressing preferences and concerns.
- Programs should support and reward good CPI as a clear expectation.